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Infographic: Service Animals in Retail

Infographic titled 'Service Animals in Retail' featuring several text boxes on a background of coat hangers in a clothes store.

Service animals are not pets. You can ask:
1. Is the Service Animal required because of a disability?
2. What work or task has the animal been trained to perform?
Service Animals must be under the control of the handler or the animal can be asked to be removed while the customer can continue shopping.

If you have any questions about the Americans with Disabilities Act, contact us at 1-800-949-4232

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Contact Information

Northeast ADA Center
Yang-Tan Institute on Employment and Disability
Cornell University, ILR School
201 Dolgen Hall
Ithaca, NY 14853

Phone: 800-949-4232 (Voice, TTY & Spanish in New York, New Jersey, Puerto Rico and the US Virgin Islands)
In other areas: 607-255-6686 (Voice, TTY, Spanish)

Fax: 607-255-2763

Email: northeastada@cornell.edu

Accessibility Statement

About Us

The goal of the Northeast ADA Center is to educate and empower the diverse range of ADA stakeholders throughout New York, New Jersey, Puerto Rico and the U.S. Virgin Islands to increase their knowledge of the ADA, to support our stakeholders to include people with disabilities in local communities, and to implement the ADA in their own lives, workplaces, businesses and communities.

The Northeast ADA Center is a member of the ADA National Network funded by the National Institute on Disability, Independent Living, and Rehabilitation Research (NIDILRR grant number 90DPAD0003). We provide information, guidance, and training on implementation of all aspects of the ADA. Our center is located at the Yang-Tan Institute at Cornell University’s ILR School. Our staff consists of individuals with and without disabilities who have extensive experience in the disability field.

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