Reasonable accommodation

The term reasonable accommodation is used somewhat differently in different laws:

  • Americans with Disabilities Act (ADA): Under the ADA, reasonable accommodation refers to the workplace. The US Equal Employment Opportunity Commission (EEOC) says that a reasonable accommodation is “In general, an accommodation is any change in the work environment or in the way things are customarily done that enables an individual with a disability to enjoy equal employment opportunities.” A reasonable accommodation can be a physical change, a policy change, or a change in how an employee works. It can also be a piece of equipment given to an employee. A reasonable accommodation allows a person with a disability an equal opportunity to do a job and its functions, or to have an equal opportunity to apply for a position. 
  • Rehabilitation Act: The Rehabilitation Act covers federal employment as well as any agency or contractor receiving federal financial assistance. For example, most colleges and universities are covered by Section 504 of the Rehabilitation Act. A student with a disability may receive an adjustment in their academics—such as a sign language interpreter—that allows them to have an equal opportunity to participate in and benefit from education.
  • Fair Housing Act (FHA): Under the FHA, a reasonable accommodation is a change in a housing provider’s policies to allow a person with a disability to have an equal opportunity to use and enjoy their residence. For example, a reasonable accommodation under the FHA could be an apartment complex allowing a resident to have an assistance animal even though pets are not permitted otherwise.

[ Read: About Reasonable Accommodations in the Workplace ]

Related Resources

Articles (49) Blogs (103) News (449) Webinars (4) Fact Sheets (35) Infographics (211)

Articles

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News

Webinars

  • Introduction to the Service Animal Toolkit
    07/27/2022- Do customers bring dogs into your business claiming they are service animals, emotional support animals, comfort dogs, or therapy dogs? Join Chris Sweet, technical assistant for the Northeast ADA Cent...
  • Northeast ADA Center Year in Review 2020
    01/28/2021- While COVID-19 was certainly one of the largest stories of 2020, other ADA items of note happened as well. Join the technical assistance team of the Northeast ADA Center as they review the year 2020....
  • ADA 101.2 Overview of Title I and Employment
    04/26/2021- This webinar is the third in the Northeast ADA's ADA 101 series. Intended for those new to the Americans with Disabilities Act or for those wanting a refresher, this webinar will focus on the employme...
  • ADA 101.1 Defining Disability
    03/26/2021- This presentation builds on the introduction to the Americans with Disabilities Act (ADA) given in the webinar ADA 101. Intended for those new to the ADA or for those wanting a refresher, this webinar...

Documents

Infographics

Service animals and businesses – two tips
Social media banner with a background showing three people and a service dog standing on a path in front of shrubbery. One person is using a walker. The text says: Service animals and businesses. Two tips for when a service animal enters your business… Don’t distract a service animal; they’re working. Remember that the handler is your customer, not the animal.
Service animals and businesses - why welcome them?
Social media banner with a background showing the back of a motorized wheelchair with a service dog walking beside it. The text says: Service animals and businesses. Why make the effort to welcome service animals in your business? 61 million people in the US have a disability. Welcoming service animals and their handlers expands your customer base.
Service animals and businesses - what can be asked?
Social media banner with a background showing a large service dog standing by its seated handler. The text says: Service animals and businesses. What can a business ask about a service animal? Is this animal needed because of a disability? What task has this animal been trained to perform?
Service animals and businesses - what kinds of animals?
Social media banner with a background showing an image of a service dog handler sitting at a desk and petting a dog. The text says: Service animals and businesses. What kinds of animals can be service animals under the ADA? Only dogs—or in some cases, miniature horses—can be service animals.
Small business - What is an accommodation under the ADA?
Social media banner with a background image of an open work environment with several people working at computers; most are seated and one is standing. The text says: What is an accommodation under the ADA? Any change in the work environment, or in how things are usually done, to help a person with a disability apply for a job, perform the duties of a job, or enjoy the benefits and privileges of employment.